How to get notified for every back in stock waitlist signup
This article has moved to Get alerted about signups and demand. The STOQ help center is now at help.stoqapp.com.
When customers sign up for your back-in-stock waitlist, you may want to know about it right away. The Alert me for every signup setting in STOQ sends you an instant email notification each time a customer joins a waitlist for any product in your store.
This is useful if you want to stay close to customer demand, follow up with high-value customers personally, or simply track signups as they happen in real time.
How It Works
When enabled, STOQ sends an email to your chosen address every time a new customer signs up for a back-in-stock waitlist. Each email includes details about the signup — the customer, the product, and the variant they signed up for.
Key points:
- One email is sent per signup, immediately after the customer submits the form.
- You choose which email address receives the alerts.
- This feature is independent of the back-in-stock alerts sent to customers. Enabling this does not change what your customers receive.
- This is a paid plan feature.
Requirements
Before enabling this feature, make sure:
- You are on a paid STOQ plan.
- You have at least one product with the "Notify me" signup widget active.
- You have an email address ready to receive the alerts.
Enable Alert Me for Every Signup
Follow these steps to turn on instant signup notifications.
- Open the STOQ app in your Shopify admin.
- Go to Reports from the left menu.
- Click Settings (gear icon) in the top right.
- Scroll down to the Back in stock section.
- Under Waitlist notifications, check the Alert me for every signup checkbox.
- In the Email address to receive alerts field that appears, enter the email address where you want to receive notifications.
- Click Save.
Change the Alert Email Address
If you need to send signup alerts to a different email:
- Open the STOQ app and go to Reports > Settings.
- Under Back in stock > Waitlist notifications, update the Email address to receive alerts field.
- Click Save.
The new email address takes effect immediately for all future signups.
Disable Alert Me for Every Signup
To stop receiving an email for every signup:
- Open the STOQ app and go to Reports > Settings.
- Under Back in stock > Waitlist notifications, uncheck the Alert me for every signup checkbox.
- Click Save.
Your email address is preserved in the settings. If you re-enable the feature later, the same address will be pre-filled.
Settings Reference
Setting | Description |
|---|---|
Alert me for every signup | Checkbox to enable or disable instant email notifications for each waitlist signup. Requires a paid plan. |
Email address to receive alerts | The email address where signup notifications are sent. Only appears when the alert checkbox is enabled. Separate from the general reports email address. |
Other Waitlist Notification Settings
The Waitlist notifications section in Reports > Settings includes a second notification option alongside "Alert me for every signup":
Setting | Description |
|---|---|
Alert me when waitlists get large | Sends a notification when a product's waitlist reaches a specific threshold number of signups. Useful for identifying high-demand products to restock. |
Waitlist threshold | The number of signups needed before you receive the threshold notification (e.g., 10, 50, 100). Only appears when the threshold alert is enabled. |
Troubleshooting
Problem | Solution |
|---|---|
Alert me for every signup checkbox is greyed out | This feature requires a paid STOQ plan. Upgrade your plan to enable it. |
Not receiving signup alert emails | Check the email address in the Email address to receive alerts field. Verify the email is correct and check your spam/junk folder. Make sure the setting is saved. |
Receiving too many emails | If your store has high signup volume, consider disabling this feature and using the Alert me when waitlists get large threshold notification instead for a less noisy option. You can also check signups in real time from Reports > Current Waitlist. |
Alert email address reset after saving | Make sure you click Save after entering the email address. If the page shows unsaved changes, your updates have not been submitted yet. |
Want alerts for specific products only | The "Alert me for every signup" feature applies to all products globally. You cannot filter alerts by product. To monitor specific products, use Reports > Current Waitlist and filter by product. |
FAQs
Q : Is this the same as the back in stock alert sent to customers?
A : No. The "Alert me for every signup" notification is sent to you (the merchant). It tells you that a customer has joined a waitlist. The back in stock alert is a separate email sent to the customer when the product is restocked. These are two independent features.
Q : Can I send signup alerts to multiple email addresses?
A : Yes, you can add multiple email addresses separated by commas in the field for "Email address to receive alerts"
Q : Does this work for preorder signups too?
A : No. The "Alert me for every signup" feature is specific to back in stock waitlist signups. It is located under the Back in stock section in Reports > Settings. Preorder-related notifications are managed separately in each preorder offer's settings.
Q : Will I get an alert if the same customer signs up for a different product?
A : Yes. Each signup generates its own alert email, regardless of whether the customer has previously signed up for other products. You receive one email per signup event.
Q : Does this feature cost extra beyond the paid plan?
A : No. The "Alert me for every signup" feature is included with your paid STOQ plan at no additional cost. There is no per-email charge for merchant signup alerts.
Updated on: 13/11/2026
Thank you!