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# Send specific number of notifications manually

STOQ lets you manually send back-in-stock notifications to a specific number of customers rather than notifying everyone on the waitlist at once. When you click **Send notifications** from a product or variant's waitlist page, a popup appears with two options: send all notifications or send a specific set. Choosing the specific set option lets you enter an exact number, so only that many customers receive the alert. This feature works for both first-time sends from the **Current waitlist** tab and re-sends from the **Notifications sent** tab. You can also target a specific channel (email only or SMS only) using the dropdown next to the Send notifications button.

### Why Send a Specific Number of Notifications

Controlling how many customers you notify gives you more flexibility when managing restocks.

* **Match notifications to inventory.** If you restocked 50 units, you can send exactly 50 notifications instead of alerting hundreds of customers who may not be able to purchase.
* **Avoid overselling.** Sending fewer notifications than your available stock helps prevent a rush of orders that exceeds your inventory, reducing the risk of cancelled orders and unhappy customers.
* **Test before a full send.** Send a small batch first to verify your email or SMS template looks correct before notifying your entire waitlist.
* **Manage demand strategically.** For high-demand products, you can stagger notifications over time to create a controlled buying experience and reduce server load on your store.
* **Target specific channels.** Use the channel dropdown to send only email or only SMS notifications, giving you control over which communication method reaches customers first.

### How to Send a Specific Number of Notifications from the Current Waitlist

Follow these steps to send notifications to a specific number of customers who are waiting for a restock alert.

1. Open the STOQ app in your Shopify admin.
2. Go to **Reports** in the left menu.
3. In the **Products in demand** tab, find the product you want to notify customers for.
4. Click on the product name to open its waitlist page.
5. Make sure you are on the **Current waitlist** tab.
6. Click **Send notifications** at the top right of the waitlist.
* If the product is out of stock, a confirmation prompt asks if you are sure you want to notify customers. Click **OK** to proceed.
7. A popup appears with the title **Send notifications for [Product Name]** showing how many requests are available to notify.
8. Select **Send a specific set of notifications**.
9. Enter the number of notifications you want to send in the text field that appears.
10. Click **Send**.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/screenshot28_1b8faic.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/screenshot-67_8x3t0b.png)

STOQ processes the request and sends notifications to the specified number of customers from the waitlist. A toast message confirms that the request has been processed.

| Tip: The number you enter must be 1 or greater. If you enter a number larger than the total waitlist count, STOQ sends to all available customers.

### How to Send Notifications for a Specific Channel

You can choose to send only email or only SMS notifications instead of sending both.

1. Follow steps 1-5 from the section above to navigate to the product's **Current waitlist** tab.
2. Click the **dropdown arrow** next to the **Send notifications** button.
3. Select either **Send email** or **Send SMS** from the dropdown menu.
4. The same popup appears. Choose **Send all** or **Send a specific set of notifications**.
5. If sending a specific set, enter the number and click **Send**.

This sends notifications only through the selected channel. Customers who signed up via the other channel are not notified.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/screenshot29_1yjjf6p.png)

### How to Resend Notifications from the Notifications Sent Tab

You can also resend notifications to customers who have already been notified, with the option to resend to a specific number.

1. Open the product's waitlist page from **Reports** > **Products in demand**.
2. Switch to the **Notifications sent** tab.
3. Click **Re-send all** to resend to everyone, or click the **dropdown arrow** next to it and select **Re-send email** or **Re-send SMS**.
4. A popup appears showing how many notifications are available to resend within the selected date range.
5. Select **Send a specific set of notifications** and enter the desired number.
6. Click **Send**.

This is useful for re-engaging customers who may not have acted on the first notification or for sending a follow-up through a different channel.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/screenshot30_1p5im9d.png)
### How to Send a Notification for a Single Customer

If you want to notify just one specific customer rather than a batch, you can do so directly from the waitlist table.

1. Navigate to the product's **Current waitlist** tab.
2. Find the customer in the table.
3. Click the **Send** button in that customer's row.
4. The notification is sent immediately to that individual customer.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/screenshot-68_aa24kc.png)
### Known Limitations

* Manual notifications are processed as a background job. For large numbers, there may be a brief delay before all notifications are delivered.
* The specific number you enter applies to the current waitlist view and date range filters. If you have date filters applied, only requests within that range are counted.
* You cannot undo a manual send once it has been processed. Double-check the number before clicking Send.
* If the product or variant has been deleted from Shopify, you cannot send notifications for it. STOQ displays a "Variant deleted" banner and disables the Send button.
* The Send notifications button is disabled when the waitlist has zero requests.
* Channel-specific sends (email only or SMS only) depend on your notification settings. If SMS is not configured, sending via SMS will not work.
* Re-sending notifications from the **Notifications sent** tab sends to customers who already received a notification. Use this carefully to avoid spamming customers.

### Troubleshooting

| Problem | Solution |
| ---- |
| Send notifications button is disabled | The waitlist has zero requests for the current date range. Change the date filter to **All time** or check that the product has pending signups. |
| "Your notifications could not be sent" error banner | Check your notification settings by clicking **See settings** in the banner. Common causes include missing sender email, unverified email provider, or disabled notifications. |
| Entered a number but nothing happened | Ensure the number is 1 or greater. The field requires a positive integer. A validation message appears if the number is less than 1. |
| Notifications sent but customers did not receive them | Check the **Notifications sent** tab to verify the notifications were dispatched. Also verify your email provider (STOQ, Klaviyo, etc.) is configured and active. |
| Cannot find the channel dropdown | The dropdown arrow is located directly to the right of the **Send notifications** button. It appears as a small chevron icon. Click it to reveal the **Send email** and **Send SMS** options. |
| Product shows "Variant deleted" banner | The product or variant was removed from Shopify. You cannot send notifications for deleted products. Use the **Move requests** button to transfer signups to another product. |
| Re-send button is disabled on the Notifications sent tab | There are no sent notifications in the selected date range. Adjust the date filter or switch to **All time**. |

### FAQs

**Q: What happens if I enter a number larger than the total waitlist?**
**A**: STOQ sends notifications to all customers on the waitlist. The number you enter acts as a maximum limit, not a minimum. If the waitlist has 30 customers and you enter 100, all 30 receive notifications.

**Q: Does sending a specific number follow first-come-first-served order?**
**A**: Yes. STOQ processes the waitlist in chronological order based on when customers signed up. The first customers to register receive notifications first.

**Q: Can I send notifications to a specific number and then send more later?**
**A**: Yes. After the first batch is sent, those customers move to the **Notifications sent** tab. The remaining customers stay on the **Current waitlist** tab. You can return later and send another specific number or send all remaining notifications.

**Q: Is there a difference between Send notifications and Re-send all?**
**A**: Yes. **Send notifications** on the **Current waitlist** tab sends to customers who have not yet received a notification. **Re-send all** on the **Notifications sent** tab sends again to customers who have already been notified. Both support the specific number option.

**Q: Can I send email to some customers and SMS to others at the same time?**
**A**: Not in a single action. Use the channel dropdown to send email first, then repeat the process and select SMS. Each send action targets one channel at a time when using the channel dropdown. If you click the main **Send notifications** button without selecting a channel, STOQ sends via all configured channels.

**Q: Do I need to disable automatic alerts to use manual sending?**
**A**: No. You can use manual sending even when automatic alerts are enabled. However, if automatic alerts are active, customers may have already been notified when the product was restocked. Check the **Notifications sent** tab to see if alerts were already dispatched before sending manually.

**Q: Will the notification count update immediately after I send?**
**A**: The waitlist refreshes after the send request is processed. You may see a brief loading state while STOQ updates the counts. The total requests counter and the table both update to reflect the new state.

**Q: Can I filter the waitlist before sending a specific number?**
**A**: Yes. You can apply date range filters and market filters before sending. The specific number you enter applies to the filtered set of requests, not the entire waitlist.