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# Register customers from Shopify POS for STOQ notifications

STOQ integrates with Shopify Point of Sale (POS) so you can register walk-in customers for back-in-stock alerts directly from your retail locations. STOQ provides a dedicated POS tile that your staff can use on any Shopify POS device. When a customer visits your store and finds a product out of stock, staff can register them on the spot using the tile. The customer is then notified automatically by email or SMS when the product is restocked on your Online Store, with a link to purchase. You can also register customers from the STOQ dashboard as an alternative to the POS tile.

### Why Register Customers from Shopify POS

There are several reasons to use STOQ's POS integration for back-in-stock alerts.

* **Capture in-store demand.** Walk-in customers who find a product out of stock represent real demand. Registering them for restock alerts ensures you do not lose the sale when the product is back in stock.
* **Unified waitlist across channels.** Signups created through POS appear alongside online signups in STOQ reports. This gives you a complete picture of demand across your retail and online channels.
* **Better customer experience.** Instead of asking customers to visit your website, find the product, and sign up themselves, your staff can register them in seconds directly from the POS device.
* **Works for phone and email inquiries too.** The same workflow applies when customers call or email your store asking about an out-of-stock product. You can register them from the STOQ dashboard without requiring them to visit your website.
* **No additional apps needed.** STOQ's POS tile is built into the app. You only need to add the tile to your Shopify POS device to get started.

### How to Set Up the STOQ Back-in-Stock Alert Tile on Shopify POS

Follow these steps to add the STOQ back-in-stock alert tile to your Shopify POS device.

1. On your Shopify POS device, open the app menu.
2. Navigate to **Add tile > App > STOQ.**
3. Select **Register for back in stock alert** to add the tile to your POS home screen.


![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/untitled-design_15zo8oh.png)
The tile is now available on your POS device for your staff to use whenever a customer wants to be notified about an out-of-stock product.

### How to Register a Customer for Back-in-Stock Alerts via POS

Once the back-in-stock alert tile is added to your POS device, follow these steps to register a customer.

1. Open the **Register for back in stock alert** tile on your POS device.
2. Select the **product** the customer is interested in.
3. Click on "Add product" if you'd like to sign up the customer to receive notifications for additional products
4. Add the customer's contact details (email address, phone number, or both).
5. Submit the registration.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/untitled-design-1_17ms2zz.png)

The customer is now signed up for a back-in-stock notification. When the product is restocked on your Online Store, STOQ sends them an automatic email or SMS alert with a link to purchase.

### How to Register a Customer from the STOQ Dashboard

As an alternative to the POS tile, you can also register customers manually from the STOQ dashboard. This is useful if you are taking requests over the phone, by email, or from any device with access to your Shopify admin.

1. Open the STOQ app in your Shopify admin.
2. Go to **Reports** from the left menu.
3. Under current waitlist, click the **Add request** button in the top right corner.
4. On the **Add signup** page, select the **product** and variant and Enter the customer's **Email**, **Phone**, or both. At least one is required.
5. Set the **Quantity** (defaults to 1).
6. Check **Customer consents to receiving marketing content** only if the customer explicitly agreed.
7. Click **Save** to register and add another, or **Save & exit** to register and return to Reports.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/image_1eb1g4u.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/image_7tx134.png)
A toast message confirms "Registration saved". The signup appears in your waitlist under **Reports** > **Current waitlist**.

### How to Access POS Settings in STOQ

You can review the POS integration setup from within the STOQ app.

* Go to **Integrations** from the left menu and select **Shopify POS**. This page shows setup instructions for the back-in-stock alert tile with a visual step-by-step guide.

### Known Limitations

* STOQ's POS tile requires the Shopify POS app to be installed on your device. Download it from the [Shopify POS app listing](https://apps.shopify.com/shopify-pos) if you have not already.
* Back-in-stock alerts registered via POS follow the same notification rules as online signups (automatic alerts, delivery policy, batching, minimum restock quantity).
* The **Name** field and **marketing consent** checkbox on the dashboard Add signup page require a paid STOQ plan.
* The dashboard **Market** dropdown only appears when market-based alerts are enabled in your STOQ settings.
* There is no bulk registration option from POS. Each customer must be registered individually.
* POS-registered signups appear alongside online signups in Reports and follow the same notification rules.
* The POS tile registers the customer for a notification on your Online Store. When the customer receives the alert, the purchase link directs them to your online store, not to a POS checkout.

### Troubleshooting

| Problem | Solution |
| ---- |
| Cannot find the STOQ tile on POS | Open the app menu on your POS device and navigate to **App** > **STOQ**. Select **Register for back in stock alert**. Make sure the STOQ app is installed on your Shopify store. |
| "Email or phone is required" error on dashboard | You must provide at least one contact method when using the Add signup page. Enter the customer's email, phone number, or both. |
| Customer did not receive a notification after registering | Notifications are sent when the product is restocked, not at the time of registration. Verify that automatic alerts are enabled and that the product's inventory has been updated. |
| POS tile is not loading or shows an error | Check your internet connection on the POS device. STOQ requires an active connection to communicate with Shopify. Restart the POS app if the issue persists. |
| Signup saved but does not appear in Reports | Refresh the Reports page. The signup should appear under **Current waitlist**. If market-based alerts are enabled, make sure the correct Market was selected during registration. |
| Cannot access the Add request button in the dashboard | Navigate to **Reports** from the left menu. The **Add request** button is in the top right corner of both the **Products in demand** and **Current waitlist** tabs. |

### FAQs

**Q : Is the POS tile available on all plans?**
**A :** The POS tile for back in stock alerts is available in STOQ. However, some features like the Name field and marketing consent checkbox on the Add signup page require a paid plan.

**Q : Can I register a customer for multiple products at once from POS?**
**A :** Yes, you can register a customer for multiple products at once from POS. Choose the "Register for back in stock alert" > search for the product and select it > click on "Add product" below the selected product to  choose more products to signup the customer for. Add in the customer details > Save.  

**Q : Do POS signups appear in STOQ reports?**
**A :** Yes. POS signups appear along with online signups in **Reports > Current waitlist** and **Products in demand**, and are treated the same as storefront signups.

**Q : Can I use POS to register customers for SMS alerts?**
**A :** Yes. If you add a phone number during registration, the customer will receive SMS notifications. Make sure SMS alerts are enabled in your STOQ settings.

**Q : What happens when the product is restocked after a POS registration?**
**A :** STOQ automatically sends an email or SMS with a Buy now link to the Online Store, allowing the customer to purchase the product.

**Q : Does the customer receive a confirmation when registered?**
**A :** No. Customers do not receive a confirmation at signup. They are only notified when the product is restocked, so you may need to inform them.

**Q : Is there a difference between registering from POS and the dashboard?**
**A :** Both create the same signup. POS is designed for quick in store use, while the dashboard provides additional fields like Name, Market, and Quantity.

**Q : Can I edit or delete a registration after saving?**
**A :** Yes. Go to **Reports > Current waitlist** to manage entries, or use **Reports > Customers** to view and manage signups from the customer profile.