> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://stoqapp.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to reset translations for a specific language in STOQ

If you have customized translations for a particular language and want to start fresh, STOQ lets you reset translations back to the built-in defaults. This is useful when your translated text has become outdated, contains errors, or you simply want to return to STOQ's standard wording for a specific language. The reset applies to notification templates, storefront button and popup text, and SMS body — all at once for the language you choose.

### What resetting translations does

When you reset translations for a language, STOQ overwrites every translatable field for that language with the built-in default text. This covers two areas:

* **Notification templates** — email subject, pre-header, header, description, footer, button text, unsubscribe text, and SMS body for each notification step (automatic alert, reminder, and preorder templates).
* **Storefront text** — the "Notify me" button label, signup popup header, description, form placeholders, error messages, success message, and opt-in email text.

The reset pulls default strings from STOQ's translation library for the selected language. Your default-language template is not affected — only the specific translation language you choose gets overwritten.

||| Warning: Resetting translations is immediate and cannot be undone. If you have custom text you want to keep, copy it somewhere safe before resetting.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/image_1tckhky.png)
### Prerequisites

Before you can reset translations, confirm the following:

* **STOQ is installed and active** on your Shopify store.
* **You are on a paid STOQ plan.** Multi-language features are not available on the free plan.
* **Multi-language support is enabled.** Go to **Settings > Languages** and verify the **Multi-language support** toggle is on.
* **The language you want to reset is published** in your Shopify store under **Shopify Admin > Settings > Languages**.
* **STOQ has built-in defaults for the language.** The **Reset all** link and **Use defaults** banner only appear for languages that STOQ supports with pre-built translations.

##### Step 1 — Open the notification template translator

Navigate to the template translation editor where the reset option lives.

##### From the Settings page

1. Open STOQ and go to  **Back in stock alerts > Delivery settings > Notify customers in their preferred language > Manage Languages **
2. Under the **Multi-language** section, find **Notification templates**.
3. Click **Edit translations**.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/image_s7ulp2.png)
##### From the Notifications tab

1. Go to **Back in Stock > Notifications > Customize email**
2. Click on Language icon on the top right on the menu bar
3. Open the template you want to work with.
4. Click the language or translation link to open the translator.

Both paths take you to the **Languages for notifications** page.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/image_11mz01k.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/image_1h71mli.png)

##### Step 2 — Select the language to reset

Once you are on the **Languages for notifications** page, pick the language whose translations you want to restore to defaults.

1. Use the **Select a language** dropdown to choose the language you want to reset (for example, French, German, or Spanish).
2. The page loads your current translations for that language. Each field shows the default-language text on the left and your translation on the right.

| Tip: If a field displays "No translation set — using default" as help text, that field is already showing the default-language fallback and has no custom translation saved.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/image_qqbg6p.png)
##### Step 3 — Reset all translations using the Reset all link

The **Reset all** link at the bottom of the page restores every field for the selected language to STOQ's built-in defaults in one click.

1. Scroll to the bottom of the **Languages for notifications** page.
2. Click the **Reset all** link on the left side of the footer bar (next to the **Save changes** button).
3. STOQ replaces all notification template fields for the selected language with the built-in default translations.
4. Review the restored text in each field to make sure it looks correct.
5. Click **Save changes** to confirm.

|| Note: The Reset all link only appears when STOQ has built-in defaults available for the selected language. If you do not see it, that language may not have default translations in STOQ's library.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/image_1qa0yna.png)
### Alternative — Use the defaults banner

When you switch to a language that has built-in defaults available, STOQ shows an info banner at the top of the translation form.

1. Select a language from the **Select a language** dropdown.
2. If defaults exist, a blue banner appears: **"Defaults are available for this language."**
3. Click **Use defaults** in the banner.
4. STOQ fills every notification template field with the default translations for that language.
5. Review the fields, make any adjustments you need, and click **Save changes**.

You can dismiss the banner by clicking the **X** icon. It reappears the next time you switch to a language with defaults.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/image_qgqa3s.png)
##### Step 4 — Repeat for each notification template

Each notification step has its own template. If you want to reset translations for all of them, you need to repeat the process for each one.

1. Use the **Select a notification** dropdown to switch to the next notification template (for example, from **Back In Stock - Notification** to **Back In Stock - Reminder Notification 1**).
2. Click **Reset all** or **Use defaults** again for the same language.
3. Click **Save changes**.
4. Repeat for any remaining notification templates, including preorder templates if applicable.

| Tip: If you use preorder notifications, also switch the Select notification type dropdown to reset the Shipping update and Payment collection failed sub-types separately.

### What fields get reset

The following fields are restored to STOQ's built-in defaults when you reset translations for a language.

##### Notification template fields (per notification step)

| Field | Example default (English) |
| ---- |
| Email subject | `{{product.title_incl_variant}}` is back in stock! Grab yours before it's too late |
| Email pre-header | `{{product.title_incl_variant}}` is available now! |
| Email header | `{{product.title_incl_variant}}` is available now! |
| Email description | Limited stock only. Click 'Buy now' & grab yours before it goes out of stock again! |
| Email footer | You're receiving this email because you subscribed to notifications for this particular product. |
| Button text | Buy now |
| Unsubscribe text | Unsubscribe |
| SMS body | `{{product.title_incl_variant}}` is back in stock at `{{shop.name}}`! Buy yours now - `{{product.purchase_link}}` |

##### Storefront text fields

| Field | Example default (English) |
| ---- |
| Button text | Notify me when available |
| Popup header | `{{product.title_incl_variant}}` |
| Popup description | Register to receive a notification when this item comes back in stock. |
| Popup button text | Notify me |
| Success message | You're in! We'll let you know when it's back. |
| Error messages | Various validation messages (empty field, duplicate signup, invalid email) |
| Opt-in email subject | Confirm your subscription |
| Opt-in email body | Confirm subscription text |

### Known limitations

* **Reset overwrites all custom translations immediately.** There is no undo or confirmation dialog. Copy any custom text before resetting.
* **Only languages with built-in STOQ defaults show the Reset all link.** If your language is not in STOQ's translation library, you cannot reset to defaults — you must enter translations manually.
* **Each notification template must be reset separately.** Resetting the automatic alert does not reset the reminder or preorder templates.
* **Preorder sub-types must be reset individually.** Shipping update and payment collection failed templates each require a separate reset.
* **Custom HTML email templates are not reset.** If you use a custom HTML template, the reset only affects the standard text fields — your custom HTML stays as-is.
* **The default language is never reset.** The reset only applies to translation languages, not to the store's primary default language.

### Troubleshooting

| Symptom | Likely cause | Fix |
| ---- |
| **Reset all** link is not visible | The selected language does not have built-in defaults in STOQ | Switch to a supported language, or enter translations manually |
| **Use defaults** banner does not appear | The banner was dismissed earlier, or the language has no defaults | Switch to a different language and back, or use the **Reset all** link at the bottom instead |
| Fields still show old translations after reset | Changes were not saved | Click **Save changes** after resetting |
| Only one notification template was reset | Each template is independent | Switch to the next notification in the **Select a notification** dropdown and reset it separately |
| Storefront button text was not reset | Storefront text and notification templates are on different pages | Go to **Back in stock alerts > Delivery settings > Notify customers in their preferred language > Manage Languages > Edit translations** for the storefront translator to reset button and popup text |
| Reset did not affect preorder shipping update template | Preorder sub-types need individual resets | Use the **Select notification type** dropdown to switch to **Shipping update** and reset again |
| Multi-language fields are greyed out | Multi-language support is disabled | Enable **Multi-language support** under **Back in stock alerts > Delivery settings > Notify customers in their preferred language > Manage Languages ** |
| Translation shows "Translation missing" after reset | STOQ does not have a default string for that specific field and language | Enter the translation manually in the text field |

### FAQs

**Q : Does resetting translations delete my custom text permanently?** 
A : Yes. When you click Reset all or Use defaults, STOQ overwrites the stored translation for every field with the built-in default. There is no way to recover the previous custom text. Always copy your translations to a safe place before resetting.

**Q : Can I reset just one field instead of all fields?** 
A : No. The Reset all and Use defaults options reset every translatable field at once for the selected language and notification template. To change a single field, edit it manually and click Save changes.

**Q : Does resetting affect my default-language template?** 
A : No. The reset only applies to the translation language you selected in the Select a language dropdown. Your store's default-language template stays exactly as it is.

**Q : Which languages have built-in defaults in STOQ?** 
A : STOQ includes built-in defaults for many common languages. If a language has defaults, you will see the blue "Defaults are available for this language" banner and the Reset all link. If neither appears, that language is not in STOQ's translation library yet.

**Q : Do I need to reset the automatic alert and reminder separately?** 
A : Yes. Each notification step (automatic alert and reminder) has its own template. Use the Select a notification dropdown to switch between them and reset each one individually.

**Q : Will resetting translations also reset the storefront button and popup text?** 
A : No. The notification template translator and the storefront translator are separate pages. Resetting on the Languages for notifications page only affects notification templates. To reset storefront text (button, popup, form messages), use the storefront translator under Back in stock alerts > Delivery settings > Notify customers in their preferred language > Manage Languages 

**Q : What happens to translations if I disable and re-enable multi-language support?** 
A : Disabling multi-language support stops STOQ from using translations, but your saved translations are preserved. When you re-enable multi-language support, STOQ also automatically loads defaults for any languages that do not already have translations saved.

**Q : Can I reset translations for all languages at once?** 
A : Not directly from the translator page. The Reset all link resets one language at a time. However, when you first enable multi-language support, STOQ automatically loads default translations for all published languages that have built-in defaults. To re-trigger this for all languages, you can disable and re-enable the Multi-language support toggle under Settings > Languages.