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# How to re-send back in stock alerts

STOQ lets you re-send back-in-stock alerts to customers who have already been notified. This is useful when a previous notification was missed, bounced, or you want to remind customers that a product is still available. You can re-send alerts from two places in the Reports section: the global **Notifications** tab (all products) or a specific product or variant detail page.

Re-sending works for both email and SMS channels. You can re-send a single alert to one customer or bulk re-send alerts to all previously notified customers within a date range.

### Before You Begin

Make sure the following requirements are met before re-sending alerts.

* **STOQ is installed** on your Shopify store.
* **Back-in-stock alerts are configured.** Your email or SMS notification templates must be set up under **Back in stock alerts > Settings**.
* **Notifications have been sent previously.** You can only re-send alerts that appear on the **Sent** or **Notifications sent** tab. Unsent requests are sent for the first time, not re-sent.
* **The product or variant still exists.** You cannot re-send alerts for deleted products or variants. The **Re-send** button is disabled for deleted items.

### Re-Send Alerts from the Notifications Tab

The global Notifications tab shows all back-in-stock notifications across your entire store. Use this method to bulk re-send alerts or re-send individual alerts across multiple products at once.

### Steps to Re-Send in Bulk

1. In your Shopify admin, open the **STOQ** app.
2. Go to **Reports** from the left navigation menu.
3. Click the **Notifications** tab. This shows all notifications that have already been sent.
4. Use the **date picker** to select the time period you want to target (e.g., Last 7 days, Last 30 days, or a custom range).
5. Optionally, use the **Search by product name** field to filter by a specific product.
6. Click the **Re-send notifications** button in the top-right corner.
7. A confirmation dialog asks: *"Are you sure you want to re-send?"* Click **OK** to proceed.
8. A green banner appears: *"Notifications queued."* Your alerts are now being processed and sent.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/image_ewoxw5.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/image_1ufxbgm.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/image_ccdppi.png)
| Tip: Click Track progress on the success banner to monitor the sending status in the Track sends page.

### Choose a Specific Channel for Bulk Re-Send

By default, re-sending uses the same channel as the original notification. To force a specific channel:

1. On the **Sent** tab, click the **dropdown arrow** (▾) next to the **Re-send notifications** button.
2. Select either **Re-send email** or **Re-send SMS**.
3. Confirm when prompted.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/image_1yk22mj.png)
### Re-Send a Single Alert from the Notifications Tab

To re-send one notification to a specific customer:

1. Navigate to **Reports > Notifications > Sent**.
2. Find the customer row you want to re-send to.
3. Click the **Re-send** button on that row.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/image_x80r01.png)
The notification is sent immediately. A toast message confirms: *"Notification sent."*

|| Note: The Re-send button is disabled if the product or variant has been deleted, or if GDPR opt-in is required and the customer has not confirmed their registration.

### Re-Send Alerts from a Product or Variant Page

The product detail page lets you re-send alerts specifically for one product or variant. Use this method when you want more control over how many notifications to re-send.

### Steps to Re-Send in Bulk for a Product

1. In the STOQ app, go to **Reports > Products**.
2. Click on the **product** you want to re-send alerts for. This opens the product detail page.
3. Click on a specific **variant** if you want to target a single variant, or stay on the product page to target all variants.
4. Switch to the **Notifications sent** tab.
5. Click the **Re-send all** button.
6. A confirmation modal appears with two options:
* **Send all** — Re-sends to every previously notified customer in the selected date range.
* **Send a specific set of notifications** — Enter a number to re-send only that many notifications.
7. Click **Send** to confirm.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/image_krolfe.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/image_1xjr2cy.png)
### Choose a Specific Channel for Product Re-Send

1. On the **Notifications sent** tab, click the **dropdown arrow** (▾) next to the **Re-send all** button.
2. Select either **Re-send email** or **Re-send SMS**.
3. The confirmation modal appears with the same send-all or specific-number options.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/image_1satclw.png)
### Re-Send a Single Alert from the Product Page

1. On the **Notifications sent** tab, find the customer row.
2. Click the **Re-send** button on that row.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/image_1qmdybz.png)
The alert is sent immediately to that customer.

### Check Why a Notification Was Sent

After re-sending, you can view the full notification history for any customer to understand why and when alerts were sent.

1. On the **Sent** or **Notifications sent** tab, find the customer row.
2. Click the **dropdown arrow** (▾) next to the Re-send button.
3. Select **Why was this sent?**
4. A popover appears showing the full **Notification history**, including:
* **Source** — How the notification was triggered (e.g., Auto restock, Bulk send, Bulk re-send, Manual send, Flow automation, Follow-up reminder).
* **Date and time** — When each notification was sent.
* **Channel delivery status** — Per-channel status badges showing Email: Delivered, SMS: Sent, Clicked, Opened, Bounced, or Pending.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/image_1hl9e66.png)
### Advanced Tips

These tips help you get the most out of re-sending back-in-stock alerts.

* **Target customers who did not open the first alert.** Use the notification history to check delivery status. If a customer's original notification shows "Sent" but not "Opened" or "Clicked," they may benefit from a re-send.
* **Use a specific number to limit re-sends.** On the product detail page, select "Send a specific set of notifications" and enter a number. This is useful if you have limited stock and only want to notify a controlled number of customers.
* **Re-send via a different channel.** If the original email bounced, try re-sending via SMS using the channel dropdown. This can help reach customers who have both email and phone number on file.
* **Filter by date range before bulk re-sending.** Narrow the date range to target only recent notifications. This avoids re-notifying customers who signed up months ago and may no longer be interested.
* **Track sending progress.** After a bulk re-send, click the **Track progress** link in the success banner or go to the **more menu** (⋮) > **Track sends** to monitor delivery.

### Known Limitations

Keep these constraints in mind when re-sending alerts.

* **Cannot re-send for deleted products or variants.** If a product or variant has been removed from your Shopify store, the Re-send button is disabled. Move signups to a new product first if needed.
* **GDPR opt-in required.** If GDPR opt-in confirmation is enabled in your settings, you cannot re-send alerts to customers who have not confirmed their registration. Their Re-send button is disabled.
* **Re-sends count toward your plan limits.** Each re-sent notification counts as a new notification against your STOQ plan's email or SMS usage.
* **No scheduled re-sends.** You cannot schedule a re-send for a future date. Re-sends are processed immediately when you confirm.
* **Bounced emails may fail again.** If a customer's email address previously bounced, re-sending to the same address may fail again. Check the bounce warning icon on the customer row before re-sending.

### Troubleshooting

| Symptom | Possible Cause | Solution |
| ---- |
| **Re-send button is disabled** | The product or variant was deleted, or GDPR opt-in is required and the customer has not confirmed. | Check the product status. For GDPR issues, re-send the GDPR confirmation email first using the **Re-send confirmation** button on the product's Current waitlist tab. |
| **"Your notifications could not be sent" error banner** | Email or SMS settings are misconfigured (e.g., missing template, no sender address). | Click **See settings** on the error banner to review your back-in-stock alert settings. Fix any missing configuration and try again. |
| **No notifications appear on the Sent tab** | No alerts have been sent for the selected date range, or filters are too narrow. | Expand the date range or click **Clear** to remove filters. Switch the date picker to **All time** to see all sent notifications. |
| **Re-sent notification shows "Bounced"** | The customer's email address is invalid or unreachable. | Check for bounce warning icons on the customer row. Consider re-sending via SMS instead, or remove the signup if the email is permanently unreachable. |
| **Bulk re-send did not send to all customers** | You may have selected "Send a specific set of notifications" with a limited number. | Re-send again and select **Send all** in the confirmation modal to notify all customers in the date range. |
| **Cannot find the Re-send button** | You may be on the **Unsent** (Current waitlist) tab instead of the **Sent** (Notifications sent) tab. | Switch to the **Sent** sub-tab on the Notifications page, or the **Notifications sent** tab on the product detail page. The unsent tab shows a **Send** button instead. |

### FAQs

**Q: What is the difference between sending and re-sending alerts?**
A: **Sending** dispatches a notification to a customer for the first time from the Current waitlist (unsent requests). **Re-sending** dispatches a notification to a customer who has already received an alert previously. Re-sends appear on the Sent / Notifications sent tab and are tracked with the source label "Bulk re-send" or "Manual send" in the notification history.

**Q: Can I re-send alerts via SMS instead of email?**
A: Yes. Click the dropdown arrow (▾) next to the **Re-send notifications** or **Re-send all** button and select **Re-send SMS**. This sends the alert via SMS regardless of the original channel used.

**Q: How do I re-send alerts to only a few customers, not all?**
A: On the product or variant detail page, click **Re-send all**, then select **Send a specific set of notifications** in the confirmation modal. Enter the number of customers you want to notify and click **Send**. Alternatively, use the per-row **Re-send** button to re-send to individual customers one at a time.

**Q: How do I know if a re-sent notification was delivered?**
A: Click the dropdown arrow (▾) next to a customer's Re-send button and select **Why was this sent?** The notification history popover shows delivery status badges for each channel: Pending, Sent, Delivered, Opened, Clicked, or Bounced.

**Q: Can I re-send alerts for a deleted product?**
A: No. The Re-send button is disabled for deleted products and variants. If you need to notify those customers, first move the signups to an active product using the **Move requests** feature, then send notifications from the new product's page.

**Q: Do re-sent alerts use the same email template as the original?**
A: Yes. Re-sent alerts use your current back-in-stock notification template. If you have updated the template since the original send, the re-send uses the updated version.

**Q: Where can I track the progress of a bulk re-send?**
A: After confirming a bulk re-send, a green success banner appears with a **Track progress** link. Click it to go to the Track sends page. You can also access it from the **more menu** (⋮) on the Reports page and selecting **Track sends**.