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# How to get notified when back in stock alerts are sent to customers

STOQ can send you an email every time back in stock alerts go out to your customers. This helps you stay informed about which products were restocked and how many customers were notified — without having to check the app manually.

### Find the Setting

The notification setting lives on the Reports Settings page. Here is how to get there.

1. From your Shopify admin, open the **STOQ** app.
2. Click **Reports** in the left sidebar.
3. Click the **More** button in the top-right corner of the page.
4. Select **Settings** from the dropdown menu.

This opens the Reports Settings page, where you can manage all report and notification preferences.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/screenshot-2026-04-24t13423924_z7dvvq.png)
### Enable the Notification

Once you are on the Reports Settings page, enable the checkbox to start receiving emails when back in stock alerts are sent.

1. In the **Reports** section, find the checkbox labeled **Notify me when back in stock alerts are sent**.
2. Check the box to enable it. Hover over the checkbox to see the tooltip: "Receive an email whenever back in stock alerts are sent to your customers."
3. Click **Save** in the top-right corner of the page.

|| Important: This notification only fires for automatic alerts — when STOQ detects that inventory has been restocked and sends alerts to waiting customers. It does not fire when you manually send alerts in bulk from the Reports page.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/screenshot-2026-04-24t13442062_1k9pbmz.png)
### Set the Email Address

The notification email is sent to the address listed in the **Email address to receive reports** field at the top of the Reports section.

1. On the Reports Settings page, enter your preferred email address in the **Email address to receive reports** field.
2. Click **Save**.

All report-related emails — including weekly reports, monthly reports, and back in stock alert notifications — are sent to this address.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/screenshot-2026-04-24t13453288_rzsz62.png)
### What the Notification Email Includes

Each time STOQ sends back in stock alerts to customers, you receive an email with the following details:

* **Product and variant** — The product and variant that came back in stock.
* **Number of customers notified** — How many customers received the alert.
* **Location name** — If you use location-based inventory, the email shows which location triggered the restock.
* **Market names** — If you use Shopify Markets, the email shows which markets were included.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/screenshot-2026-04-24t14070002_aqlsng.png)
This gives you a quick summary of each alert batch without opening the app

### Disable the Notification

If you no longer want to receive these emails, you can turn the setting off at any time.

1. Go to **Reports > More > Settings**.
2. Uncheck the **Notify me when back in stock alerts are sent** checkbox.
3. Click **Save**.

You will stop receiving notification emails immediately. This does not affect the alerts sent to your customers — it only stops the merchant notification.

### When the Notification Does and Does Not Fire

Understanding when you will and will not receive the merchant notification email.

##### You WILL Receive a Notification
* Inventory is restocked (via Shopify webhook) and STOQ automatically sends alerts to waiting customers.

##### You Will NOT Receive a Notification
* You manually send alerts in bulk from the Reports page.
* You resend alerts manually to customers who were already notified.
* Alerts are triggered via a Shopify Flow action.

| Tip: If you want confirmation that manual alerts were sent successfully, check the notification history directly in Reports. The merchant notification email is designed to keep you informed of *automatic* restocks you might otherwise miss.

### Known Limitations 

* **Automatic alerts only** — The notification email is only triggered by automatic inventory restocks (webhooks). Manual bulk sends, resends, and Shopify Flow actions do not trigger it.
* **Single email address** — The notification uses the same Email address to receive reports field as your usage reports. You cannot send alert notifications to a different address.
* **No per-product control** — You cannot enable or disable the notification for specific products. It applies globally to all back in stock alerts.
* **Paid plan feature** — The merchant notification setting is available on paid plans only.

### Troubleshooting

| Problem | Solution |
| ---- |
| **Not receiving notification emails** | Go to **Reports > More > Settings** and make sure the **Notify me when back in stock alerts are sent** checkbox is checked. Also confirm the email address in the **Email address to receive reports** field is correct. |
| **Emails going to the wrong address** | Update the **Email address to receive reports** field on the Reports Settings page and click **Save**. |
| **Changes not saving** | Make sure you click **Save** in the top-right corner after making changes. A save bar appears at the top of the page when you have unsaved changes. |

### FAQs

**Q: Does this setting affect the alerts sent to my customers?**
A: No. This setting only controls whether you (the merchant) receive a notification email. It does not change when or how alerts are sent to your customers.

**Q: Do I get one email per product or one email per batch?**
A: You receive one notification email per alert trigger. If STOQ sends alerts for a single product restock, you get one email. If alerts are sent in a bulk batch, you get a notification for each product included in the batch.

**Q: Can I send the notification to a different email than my reports?**
A: No. The notification uses the same **Email address to receive reports** field as weekly and monthly reports. All report-related emails go to the same address.

**Q: Does this for manual alerts sent from the Reports page?**
A: No. The merchant notification email only fires when alerts are triggered automatically by an inventory restock. When you manually send alerts in bulk, no merchant email is generated — you already know they were sent because you initiated the action.

**Q: Where else can I manage back in stock notification preferences?**
A: The Reports Settings page also includes options to receive weekly and monthly usage reports, get alerted for every waitlist signup, and get notified when waitlists reach a specific threshold. All of these use the same email address.