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# How to get notified for every back in stock waitlist signup

When customers sign up for your back-in-stock waitlist, you may want to know about it right away. The **Alert me for every signup** setting in STOQ sends you an instant email notification each time a customer joins a waitlist for any product in your store.

This is useful if you want to stay close to customer demand, follow up with high-value customers personally, or simply track signups as they happen in real time.
### How It Works

When enabled, STOQ sends an email to your chosen address every time a new customer signs up for a back-in-stock waitlist. Each email includes details about the signup — the customer, the product, and the variant they signed up for.

**Key points:**

* One email is sent per signup, immediately after the customer submits the form.
* You choose which email address receives the alerts.
* This feature is independent of the back-in-stock alerts sent to customers. Enabling this does not change what your customers receive.
* This is a paid plan feature.

### Requirements

Before enabling this feature, make sure:

* You are on a paid STOQ plan.
* You have at least one product with the "Notify me" signup widget active.
* You have an email address ready to receive the alerts.

### Enable Alert Me for Every Signup

Follow these steps to turn on instant signup notifications.

1. Open the STOQ app in your Shopify admin.
2. Go to **Reports** from the left menu.
3. Click **Settings** (gear icon) in the top right.
4. Scroll down to the **Back in stock** section.
5. Under **Waitlist notifications**, check the **Alert me for every signup** checkbox.
6. In the **Email address to receive alerts** field that appears, enter the email address where you want to receive notifications.
7. Click **Save**.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/screenshot-2026-04-24t17162917_w8j5kg.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/screenshot-2026-04-24t17170560_1ux797p.png)

| **Tip:** Use a shared team inbox or a dedicated email address if multiple team members need to see signup alerts. This avoids cluttering a personal inbox when you have high signup volume.

### Change the Alert Email Address

If you need to send signup alerts to a different email:

1. Open the STOQ app and go to **Reports** > **Settings**.
2. Under **Back in stock** > **Waitlist notifications**, update the **Email address to receive alerts** field.
3. Click **Save**.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/screenshot-2026-04-24t17183386_rfob5h.png)
The new email address takes effect immediately for all future signups.

||| **Note:** The alert email address for individual signup notifications is separate from the general **Email address to receive reports** field at the top of the Settings page. The reports email is used for CSV exports, weekly/monthly reports, and other report-related emails.

### Disable Alert Me for Every Signup

To stop receiving an email for every signup:

1. Open the STOQ app and go to **Reports** > **Settings**.
2. Under **Back in stock** > **Waitlist notifications**, uncheck the **Alert me for every signup** checkbox.
3. Click **Save**.
Your email address is preserved in the settings. If you re-enable the feature later, the same address will be pre-filled.

### Settings Reference

| Setting | Description |
| ---- |
| **Alert me for every signup** | Checkbox to enable or disable instant email notifications for each waitlist signup. Requires a paid plan. |
| **Email address to receive alerts** | The email address where signup notifications are sent. Only appears when the alert checkbox is enabled. Separate from the general reports email address. |

### Other Waitlist Notification Settings

The **Waitlist notifications** section in Reports > Settings includes a second notification option alongside "Alert me for every signup":

| Setting | Description |
| ---- |
| **Alert me when waitlists get large** | Sends a notification when a product's waitlist reaches a specific threshold number of signups. Useful for identifying high-demand products to restock. |
| **Waitlist threshold** | The number of signups needed before you receive the threshold notification (e.g., 10, 50, 100). Only appears when the threshold alert is enabled. |

||| **Note:** We have a dedicated article on the **Alert me when waitlists get large** feature. See [Alert Me When Waitlists Get Large](https://help.stoqapp.com/en/article/notify-merchants-when-waitlist-hits-threshold-rylkcx/) for full setup instructions, threshold configuration, and troubleshooting.

| **Tip:** You can enable both settings at the same time. Use "Alert me for every signup" for real-time awareness and "Alert me when waitlists get large" to flag products that need restocking attention.

### Troubleshooting

| Problem | Solution |
| ---- |
| **Alert me for every signup checkbox is greyed out** | This feature requires a paid STOQ plan. Upgrade your plan to enable it. |
| **Not receiving signup alert emails** | Check the email address in the **Email address to receive alerts** field. Verify the email is correct and check your spam/junk folder. Make sure the setting is saved. |
| **Receiving too many emails** | If your store has high signup volume, consider disabling this feature and using the [Alert me when waitlists get large](https://help.stoqapp.com/en/article/notify-merchants-waitlist-threshold/) threshold notification instead for a less noisy option. You can also check signups in real time from **Reports** > **Current Waitlist**. |
| **Alert email address reset after saving** | Make sure you click **Save** after entering the email address. If the page shows unsaved changes, your updates have not been submitted yet. |
| **Want alerts for specific products only** | The "Alert me for every signup" feature applies to all products globally. You cannot filter alerts by product. To monitor specific products, use **Reports** > **Current Waitlist** and filter by product. |

### FAQs

**Q :** **Is this the same as the back in stock alert sent to customers?**
A : No. The "Alert me for every signup" notification is sent to you (the merchant). It tells you that a customer has joined a waitlist. The back in stock alert is a separate email sent to the customer when the product is restocked. These are two independent features.

**Q : Can I send signup alerts to multiple email addresses?**
A : Yes, you can add multiple email addresses separated by commas in the field for "Email address to receive alerts"

**Q : Does this work for preorder signups too?**
A : No. The "Alert me for every signup" feature is specific to back in stock waitlist signups. It is located under the **Back in stock** section in Reports > Settings. Preorder-related notifications are managed separately in each preorder offer's settings.

**Q : Will I get an alert if the same customer signs up for a different product?**
A : Yes. Each signup generates its own alert email, regardless of whether the customer has previously signed up for other products. You receive one email per signup event.

**Q : Does this feature cost extra beyond the paid plan?**
A : No. The "Alert me for every signup" feature is included with your paid STOQ plan at no additional cost. There is no per-email charge for merchant signup alerts.