How to book an onboarding call with the STOQ team

This article has moved to Get help from STOQ. The STOQ help center is now at help.stoqapp.com.
If you'd like help getting set up, you can schedule a call with STOQ's Merchant Success team. On the call, they'll help configure STOQ around your store's specific needs — preorders, back-in-stock alerts, fulfillment, and more — so you don't have to figure it all out on your own.

How to book a call

1. In your Shopify admin, open the STOQ app.
2. Go to Support.
3. On the Get onboard card, click Schedule call.
4. A booking page opens in a new tab — pick a time that works for you and confirm.

You can also book directly here: Schedule your STOQ onboarding call.

Other ways to get help

The Support page also gives you a few other options:

• Chat with us — start a live chat for round-the-clock help from a real person.
• Help centre — browse step-by-step guides and documentation at help.stoqapp.com.

FAQs

Q: Who will I be talking to?
A: A member of STOQ's Merchant Success team, who can set up and tailor STOQ to your store's needs.

Q: How do I reschedule or cancel the call?
A: Use the link in your booking confirmation email to reschedule or cancel your appointment.

Q: Do I need to be on a paid plan to book a call?
A: No — the Schedule call option is available from the Support page in the STOQ app.

Updated on: 13/11/2026