> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://stoqapp.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to book an onboarding call with the STOQ team

If you'd like help getting set up, you can schedule a call with STOQ's Merchant Success team. On the call, they'll help configure STOQ around your store's specific needs — preorders, back-in-stock alerts, fulfillment, and more — so you don't have to figure it all out on your own.

### How to book a call

1. In your Shopify admin, open the **STOQ** app.
2. Go to **Support**.
3. On the **Get onboard** card, click **Schedule call**.
4. A booking page opens in a new tab — pick a time that works for you and confirm.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/image_uit74v.png)
You can also book directly here: [Schedule your STOQ onboarding call](https://calendly.com/d/cpcd-ct4-qxq/restock-rocket-onboarding).
### Other ways to get help

The **Support** page also gives you a few other options:

* **Chat with us** — start a live chat for round-the-clock help from a real person.
* **Help centre** — browse step-by-step guides and documentation at [help.stoqapp.com](https://help.stoqapp.com/).
### FAQs

**Q: Who will I be talking to?**
A: A member of STOQ's Merchant Success team, who can set up and tailor STOQ to your store's needs.

**Q: How do I reschedule or cancel the call?**
A: Use the link in your booking confirmation email to reschedule or cancel your appointment.

**Q: Do I need to be on a paid plan to book a call?**
A: No — the **Schedule call** option is available from the Support page in the STOQ app.